TELEPHONING

MDRT sales idea 19 – Telephoning

1. Do you have a quick minute?

When calling, begin the conversation, and get their attention, simply say something along the lines of
” Mr …. This is …. of …. Do you have a quick minute or did I call at a bad time?

If he answers, “actually, yes, I’m in the middle of a discussion or business meeting”, then you can safely assume you wouldn’t have his full attention anyway. In fact , you would only cause him to resent you, which would make winning a whole lot more difficult

What a person will usually say is either” Well, I’ve got a few minutes, how may I help you? Or “No this is fine
By showing him you respect his time, you are acknowledging his importance which usually makes him feel good about himself

2. Start with an apology
“I’m sorry to bother you, I wonder if you could help me…” then complete your request.
Asking in this way will. More often than not, elicit a quick and helpful response

You’re acknowledging their importance with their time constraints considered. This courteousness, sincerely meant, ensure the relationship is soundly based


Richaard Wong RFP, ChLP, FChFP Best Practices, Training & Development